Returns & Exchanges

At Apex Gaming PCs, we stand behind the quality of our builds and offer a 30-day return window to ensure you are completely satisfied with your high-performance hardware. If your system does not meet your expectations, we are committed to making it right through a streamlined exchange or refund process.

Return Process

• 1.
  Initiate a Request

  Contact our support team via the portal or email within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack your PC in its original internal foam and double-box packaging to prevent any physical damage during transit.

• 3.
  Shipping and Inspection

  Affix your prepaid shipping label and drop off the unit; once received, our technicians will inspect the hardware for original condition and configuration.

• 4.
  Refund or Replacement

  After passing inspection, we will issue a full refund to your original payment method or ship out your replacement gaming rig within 3-5 business days.